Frequently Asked Questions
Everything you need to know about shopping with the Blues.
When will my order be dispatched?
We aim to dispatch all in-stock items within 2-3 working days. During peak periods, such as kit launches or Christmas, please allow up to 5-7 working days for your order to be processed.
Can I return a personalized shirt?
Unfortunately, we cannot accept returns or exchanges on shirts that have been personalized with name, number, or league patches, unless the garment is faulty. Please double-check your sizing before confirming your order.
Do you offer international shipping?
Yes, we ship Ipswich Town merchandise globally. Shipping costs and delivery times vary by destination and will be calculated at the checkout stage.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your parcel's progress.
How should I wash my replica kit?
To preserve the quality of the fabric and any printing, we recommend washing your kit inside out at 30°C. Avoid using fabric softeners and do not tumble dry.